LawHarbour is committed to protecting the privacy and confidentiality of personal information. This policy outlines how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our professional obligations.
We may collect personal information necessary to provide legal services, including names, contact details, identification information, and information relevant to a legal matter.
Personal information is generally collected directly from clients or authorised representatives, including through meetings, video and audio recordings, correspondence, telephone calls, digital forms and our website.
Personal information is used for the purpose of providing legal services, managing our professional relationship with clients, complying with legal and regulatory obligations, and for internal administrative purposes.
We may disclose personal information to third parties where required or permitted by law, where necessary to provide legal services (for example, to counsel, experts or courts), or with client consent.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Clients may request access to, or correction of, personal information held by the firm, subject to legal and professional obligations.
Privacy-related enquiries may be addressed to concern@lawharbour.com.au
Legal services provided by LawHarbour are subject to agreed terms of engagement, including costs, scope of work and professional obligations.
Before commencing work, we will provide clients with disclosure information as required under the Legal Profession Uniform Law, including information about legal costs and billing arrangements.
Our services are provided in accordance with applicable professional standards, ethical obligations, and the laws of Victoria and the Commonwealth of Australia.
LawHarbour aims to provide legal services at a high professional standard.
If you have a concern about our services, please email concern@lawharbour.com.au in the first instance so that we may attempt to resolve the issue promptly.
If the matter cannot be resolved in an agreed reasonable timely manner, you may contact the Victorian Legal Services Commissioner. Information about the complaints process is available from the Commissioner.